Due to our goods coming directly from the manufactures, we cannot offer refunds on purchases that are the wrong size or not what you want. We will however, offer refunds on broken/damaged goods. These can take up to 3 days to process. We do have some exceptions where we simply ask for the goods to be returned to a specific address. We are not liable to pay for the shipping cost of return.
We have a strict 1 hour cancellation window. Orders cannot be cancelled after 1 hour of being placed. We cannot refund orders due to late shipment.
Please understand that if your order contains multiple items, there is a possibility they may be coming from different manufactures. Shipping times will also vary depending on the product.
Please do not send your purchase back to the manufacturer.
If there are customs, sales or import duties at point of entry these are the responsibility of the purchaser and we accept no responsibility to the purchaser or other party.
We do not offer refunds on lost shipments. We will however contact the shipment company and push for a reimbursement.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not refundable.
Any item that is returned more than 30 days after delivery is not refundable.
If orders are suspected as fraudulent and or high-risk, they are delayed for 10 business days before order processing starts.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.